Dental Care & Examination

Zebon Copse Dental Complaints Policy

Making a Complaint

If you do wish to make a formal complaint this will be managed through the formal process. This will be handled in a courteous, professional and confidential manner.

  • The complaint should be addressed to Anju Mishra, (either in writing or via e-mail to ([email protected])
  • The complaint will be acknowledged within 3 working days
  • A full investigation and review will then be undertaken. We aim to complete this within 10 working days – if it is anticipated that this will take longer (i.e. needing to contact other parties, annual leave) you will be updated accordingly
  • A written response to the instigated complaint will then be sent. This will include details of any remedial action that will take place (i.e. review of internal process etc..)
  • In the event of you not being satisfied with the response – your complaint can then be raised with any of the additional regulatory bodies.

Dental Complaints Service         Tel: 08456 120540

The General Dental Council       Tel: 0845 222 4141

Care Quality Commission          Tel: 03000 616161

Why Choose Us

We are a Practice based on Prevention

We have a very friendly welcoming team

We pride ourselves on helping patients feel at ease

We carry out High Quality Treatments

We use modern, up-to-date methods

Your smile matters to us!



Our aim is to always teach in the importance of prevention rather than cure. Sometimes, however, treatment is necessary and we will be more than happy to advise you of, and deal with, any problems which may arise.


Preventative dentistry is available through our routine oral reviews and hygienist care. We will discuss, agree and develop an oral care plan tailored to your lifestyle to help your smile stay happy!


Oxygenate your teeth to add that extra sparkle and brighten your smile. At the Zebon Copse Dental Practice, we use an approved Home Whitening tray system fully explained to you from the outset and offered with full support.